Online Products is considering adopting the balanced scorecard and has compiled the following list of possible performance
Question:
Balanced Scorecard Perspective
a. Financial (investor)
b. Learning and growth (employee)
c. Internal business processes
d. Customer
Performance Measure
1. Economic value added
2. Employee turnover
3. Average daily sales
4. Defect-free units
5. Number of repeat customer visits
6. Employee training hours
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Related Book For
Principles of Accounting
ISBN: 978-1133626985
12th edition
Authors: Belverd E. Needles, Marian Powers and Susan V. Crosson
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