A hotel reports the following for its two divisions. The company uses a balanced scorecard and sets
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A hotel reports the following for its two divisions. The company uses a balanced scorecard and sets a goal of 85% occupancy in its hotels.
1. Which division(s) exceeded the occupancy goal for the current year?
2. Which division(s) improved its occupancy performance for the current year?
3. Prepare a balanced scorecard for the current year following the layout in Exhibit 24.18.
Exhibit 24.18
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