Describe service quality and discuss the five dimensions of service quality. Which dimension is most important to
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Describe service quality and discuss the five dimensions of service quality. Which dimension is most important to you as a spectator of a sporting event? Does this vary by the type of sporting event?
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Service quality refers to the degree of excellence in the service provided to customers The five dim...View the full answer
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Related Book For
Sports Marketing A Strategic Perspective
ISBN: 9781138015968
5th Edition
Authors: Matthew D. Shank, Mark R. Lyberger
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