A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in
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A customer call center is evaluating customer satisfaction surveys to identify the most prevalent quality problems in their process. Specific customer complaints have been analyzed and grouped into eight different categories. Every instance of a complaint adds to the count in its category. Which six-sigma analytical tool would be most helpful to management here?
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Related Book For
Operations And Supply Chain Management
ISBN: 9781260238907
16th Edition
Authors: F. Robert Jacobs, Richard Chase
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