As a time-and-motion expert, you have been called in regards to a complaint about the standard time it takes to perform a job. As you analyze the entire job, you realize one element should take longer, but other elements should take less time. The end result is a shorter total standard time for the job. You decide to:

a. Tell the operator and foreman that the total time must be decreased and why.

b. Agree with the operator and increase the standard time.

c. Explain your findings. Deal with the operator and/or foreman’s concerns, but ensure compliance with your new standard.

d. Together with the operator, develop a standard time.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.