Work orders from the staff department normally take three days; however, you have an emergency and need the job today. Your colleague Jim, the department supervisor, is knowledgeable and somewhat cooperative. You decide to:

a. Tell Jim that you need it by 3 p.m. and return at that time to pick it up.

b. Explain the situation and how the organization will benefit by expediting the order. Volunteer to help any way you can.

c. Explain the situation and ask Jim when the order will be ready.

d. Explain the situation and together come to a solution to your problem.

To determine your preferred communication style, select the one alternative that most closely describes what you would do in each of the 12 situations below.
Do not be concerned with trying to pick the correct answer; select the alternative that best describes what you would actually do. Circle the letter

a, b,

c, or d.