1. Identifies the barriers to communication experienced in this scenario as well as their impact. 2. What...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
One common complaint employees voice about supervisors is inconsistent messages - meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is ServSafe certified and tries his best to keep up with food safety issues in the kitchen but he admits it's not easy. Employees receive "on the job training" about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still, One common complaint employees voice about supervisors is inconsistent messages - meaning one supervisor tells them one thing and another tells them something different. Imagine you are the supervisor/manager for each of the employees described below. As you read their case, give consideration to how you might help communicate with the employee to remedy the conflict. Answer the critical thinking questions at the end of the case then compare your answers to the Notes to Supplement Answers section. Barry is a 27-year old who is a foodservice manager at a casual dining restaurant. Barry is responsible for supervising and managing all employees in the back of the house. Employees working in the back of the house range in age from 16 years old to 55 years old. In addition, the employees come from diverse cultural and ethnic backgrounds. For many, English is not their primary language. Barry is ServSafe certified and tries his best to keep up with food safety issues in the kitchen but he admits it's not easy. Employees receive "on the job training" about food safety basics (for example, appropriate hygiene and handwashing, time/temperature, and cleaning and sanitizing). But with high turnover of employees, training is often rushed and some new employees are put right into the job without training if it is a busy day. Eventually, most employees get some kind of food safety training. The owners of the restaurant are supportive of Barry in his food safety efforts because they know if a food safety outbreak were ever linked to their restaurant; it would likely put them out of business. Still,
Expert Answer:
Related Book For
Posted Date:
Students also viewed these general management questions
-
Use the following instructions and information to estimate the stock price of Heinz. Use the Non - Constant Growth Dividend Discount Model if your company ( Heinz ) issues dividends, and you if think...
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
importance of workalike balance for women as a leader in healthcare. 1. The purpose of the research; 2. Research question/s; 3. Findings and relevant data; 4. Any recommendations and; 5. The...
-
After reviewing the definition of Behavior Leadership Theory, explain what effect behavioral leadership theory has on traditional police in their role as a chief or any other leadership role in law...
-
What is the solubility (in grams per liter) of magnesium oxalate, MgC2O4, in 0.020 M sodium oxalate, Na2C2O4? Solve the equation exactly. See Table 17.1 for Ksp. TABLE 17.1 Solubility Product...
-
The Trailer department of Sprint Bicycles makes bike trailers that attach to bicycles and can carry children or cargo. The trailers have a retail price of $100 each. Each trailer incurs $40 of...
-
Determine whether a lease agreement must be reported as a liability on the balance sheet.
-
Bond rating agencies have invested significant sums of money in an effort to determine which quantitative and nonquantitative factors best predict bond defaults. Furthermore, some of the raters...
-
1. Determine the radius and interval of convergence for E.= (- 1) k k (x-4)k 2k 2. Give a power series representation for f (x) =- centered at x=0. Use the geometric series. Give the interval of...
-
The following equations were estimated using the data in ECONMATH. The first equation is for men and the second is for women. The third and fourth equations combine men and women. (i) Compute the...
-
. QUESTION THREE a) The table below provides returns on a portfolio along with returns for the corresponding benchmark index for the past eight quarters. The table also provides the difference...
-
The area of a circle is decreasing at a constant rate of 122 square inches per minute. At the instant when the area of the circle is 16 square inches, what is the rate of change of the radius? Round...
-
Sean Paul makes deposits of $500 at the beginning of every 3 months. Interest earned by the deposits is 8% compounded quarterly. what will the balance in Seans account be after 10 years? how much of...
-
How do you solve for market risk premium without expected return and risk free rate?
-
The Walters accumulated $ 2 5 6 0 0 0 during more than 4 0 years of work They originally deposited this money in a 5 - year time deposit earning 5 % and used the income for living expenses on...
-
The position of a particle moving along the x-axis is modeled by x(t) = ln(t2)+t2. When is the velocity of the particle equal to 5?
-
thecompany viloated FDA 21 CFR 820.198(b) and 21 CFR 820.198(e) fornot maintaining the record of investigation,what should be the FDA Compliance issues and what should bethe FDA Complaince strateg 2...
-
A parking lot charges $3 for the first hour (or part of an hour) and $2 for each succeeding hour (or part), up to a daily maximum of $10. (a) Sketch a graph of the cost of parking at this lot as a...
-
Using the data in Your Turn 13.5, how much water would be saved in a month if one-third of a town's population of 15,000 turned the faucet off when brushing their teeth except when rinsing?
-
Using the data in Example 13.5, how much water would be saved in a year if one-sixth of the population of the state of Florida, which is approximately 21.6 million people, turned the faucet off when...
-
Hurd Inc. prepays rent every three months on March 1, June 1, September 1, and December 1. Rent for the three months totals \(\$ 3,600\). On December 31, 2018, Hurd will report Prepaid Rent of: a....
Study smarter with the SolutionInn App