1. What motivation theories apply to the workers at Aramark? CASE STUDY Pride Building at Aramark Aramark,...
Fantastic news! We've Found the answer you've been seeking!
Question:
1. What motivation theories apply to the workers at Aramark?
Transcribed Image Text:
CASE STUDY Pride Building at Aramark Aramark, a leader in professional services headquartered in Philadelphia, has ap- proximately 250,000 employees serving clients in twenty-two countries. 0 Aramark wanted to better motivate its employees who clean airplanes for Delta and Southwest Airlines. Turnover of the low-paid staff of largely immigrant employees once exceeded 100 percent a year. Morale was low, and wallets and other valuable items that sengers left on planes had a tendency to disappear. To turn things around, Aramark manager Roy Pelaez believed that he had to break some rules to get employees to feel motivated. "Managers are not supposed to get involved with the personal problems of their employees, but I take the opposite view," he says. "Any problem that affects the employee will eventually affect your account. If you take care of the employees, they will take care of you and your customer." Besides the typical "Employee of the Month" recognition programs, he brought in an English- language teacher to tutor employees twice a week on their own time, added Friday citizenship classes to help employees become U.S. citizens, and arranged for certified babysitters subsidized by government programs to keep single mothers showing up for work. He even created a small computer lab with three used computers so that employees could train each other in word processing and spreadsheets. "All of these things are important, because we want employees who really feel connected to the company," says Pelaez. Émployees who had perfect attendance over a six-month period or who turned in a wallet or pocketbook filled with cash and credit cards were rewarded with a day off with pay. Workers in the "Top Crew of the Month" were rewarded with movie passes, telephone calling cards, or "burger bucks." Turnover fell to 12 percent per year- amazing for jobs that pay only minimum wage to start. And crews started to recover large amounts of money from the airplanes, returning to passengers some 250 lost wallets with more than $50,000 in cash.1 In five years, Pelaez's efforts helped to increase Aramark's revenue in this area from $5 million to $14 million.2 Since 1998, programs such as these have helped Aramark consistently rank as one of the top three most admired companies in its indus- try in Fortune magazine's list of "America's Most Admired Companies."83 pas- Questions: 1. What motivation theories apply to the workers at Aramark? 2. If you were the manager of these employees, what would you do to motivate them? Be honest regarding your personal management style and beliefs rather than try- ing to be like Roy Pelaez. 3. What are some possible barriers to the effectiveness of your motivation ideas? What could you do to overcome them? CASE STUDY Pride Building at Aramark Aramark, a leader in professional services headquartered in Philadelphia, has ap- proximately 250,000 employees serving clients in twenty-two countries. 0 Aramark wanted to better motivate its employees who clean airplanes for Delta and Southwest Airlines. Turnover of the low-paid staff of largely immigrant employees once exceeded 100 percent a year. Morale was low, and wallets and other valuable items that sengers left on planes had a tendency to disappear. To turn things around, Aramark manager Roy Pelaez believed that he had to break some rules to get employees to feel motivated. "Managers are not supposed to get involved with the personal problems of their employees, but I take the opposite view," he says. "Any problem that affects the employee will eventually affect your account. If you take care of the employees, they will take care of you and your customer." Besides the typical "Employee of the Month" recognition programs, he brought in an English- language teacher to tutor employees twice a week on their own time, added Friday citizenship classes to help employees become U.S. citizens, and arranged for certified babysitters subsidized by government programs to keep single mothers showing up for work. He even created a small computer lab with three used computers so that employees could train each other in word processing and spreadsheets. "All of these things are important, because we want employees who really feel connected to the company," says Pelaez. Émployees who had perfect attendance over a six-month period or who turned in a wallet or pocketbook filled with cash and credit cards were rewarded with a day off with pay. Workers in the "Top Crew of the Month" were rewarded with movie passes, telephone calling cards, or "burger bucks." Turnover fell to 12 percent per year- amazing for jobs that pay only minimum wage to start. And crews started to recover large amounts of money from the airplanes, returning to passengers some 250 lost wallets with more than $50,000 in cash.1 In five years, Pelaez's efforts helped to increase Aramark's revenue in this area from $5 million to $14 million.2 Since 1998, programs such as these have helped Aramark consistently rank as one of the top three most admired companies in its indus- try in Fortune magazine's list of "America's Most Admired Companies."83 pas- Questions: 1. What motivation theories apply to the workers at Aramark? 2. If you were the manager of these employees, what would you do to motivate them? Be honest regarding your personal management style and beliefs rather than try- ing to be like Roy Pelaez. 3. What are some possible barriers to the effectiveness of your motivation ideas? What could you do to overcome them?
Expert Answer:
Answer rating: 100% (QA)
Aramark wanted to motivate its employees who were cleaning Delta and Southwest airline aeroplanes And this was because the turnover of the lowpaid immigrant staff was higher yet their morale was low A... View the full answer
Related Book For
Posted Date:
Students also viewed these general management questions
-
1. What motivation theories apply to the workers at Aramark? 2. If you were the manager of these employees, what would you do to motivate them? Be honest regarding your personal management style and...
-
Aramark, a leader in professional services head quartered in Philadelphia, has approximately 270,000 employees serving clients in twenty two countries. S0 Aramark wanted to better motivate its...
-
Theories of behavioral finance can apply to other areas of human behavior in addition to investing. Think of a situation in which you may have demonstrated one of these behaviors Share your situation...
-
For show by the method described in this chapter that the following pairs of FAs are equivalent: FA +1 (1 (1 a. b FA a b
-
What are the three types of marketing plans? How do they differ?
-
which of the classes (The Collections Class or LinkedList Class or any other) should be used to build a list that would always insert new values at the beginning of the list? and why
-
A \(60 \mathrm{vol} \%\) tributyl phosphate (TBP) in kerosene solvent extracts \(\mathrm{Zr}\left(\mathrm{NO}_{3} ight)_{4}\) from an aqueous solution. Entering solvent is recycled from a solvent...
-
A condensed income statement by product line for Cola Beverages Inc. indicated the following for Kiwi Cola for the past year: Sales ............$ 4,000,000 Cost of goods sold ....... 3,175,000 Gross...
-
Riverbed Manufacturing has five activity cost pools and two products (a budget tape vacuum and a deluxe tape vacuum). Information is presented below: Est. Use of Cost Drivers Activity Cost Pools Cost...
-
The statement of cash flows for the manufacturing firm Deluxe Rain Shower Heads is shown below. Using both the Direct Method Statement of Cash flows for the Years Ending: Cash flows from Operating...
-
import java.util.Scanner; /* * This program reads integer numbers from a scanner. If the number is between the limit numbers a and b and the number is odd, then add this number to a total * */ public...
-
There is lots of growing research about the social determinants of health (SDOH) and how healthcare providers can improve the care based upon certain factors such as economic status and resources...
-
The financial data for Oriole Foods Inc. and Pharoah Enterprises Ltd. for the current year are as follows (amounts in thousands): Annual Sales Accounts Receivable Jan. 1 Accounts Receivable Dec. 31...
-
Ohm's law Ohm's law In this activity, you explore the difference between electric current and electric potential. You are given the equation: V=IR In this activity, V, voltage ranges from 0.1 V to 9...
-
Document a brief analysis of the policy and thoroughly address each of the items below in your initial post. Describe the health policy you selected and reviewed. Did the policy clearly identify...
-
Need help with CRUD what am i missing? need to add the update function and delete function here is my file In [2]: from Animal Shelter import Animal Shelter #data ("animal_type":"Basset Hound"}...
-
You wish to calculate the total rate of return for General Electric ( GE ) and Netflix ( NFLX ) . A year earlier, a share of GE stock sold for $ 9 . 5 8 , and a share of NFLX stock sold for $ 3 5 3 ....
-
Could the owner of a business prepare a statement of financial position on 9 December or 23 June or today?
-
Casey Collins' average workweek during the first quarter of the year (13 weeks) was 43 hours. As part of his company's perfect attendance program, he earned a bonus of $975. Determine the extra...
-
Why must some employers file Form 1096?
-
In staffing their offices, some firms encourage in-house referrals (recommendations of their present employees). What are some possible objections to this practice as a means of obtaining job...
-
Rebecca Odin has the following details of her property, plant and equipment. She charges depreciation at 2% per annum on cost for buildings, 10% per annum on cost for machinery, 25% per annum on cost...
-
Deborah Urer owns a small bar. Her trial balance as at 30 June 2012 is set out below. You also have the following additional information. 1. Closing inventory is 6,250. 2. There is 200 owing for...
-
Why do you think that three different types of business enterprise (sole traders, partnerships and limited companies) exist?
Study smarter with the SolutionInn App