But, Larry, I just can't work on Sunday," said Shingi, a room attendant at the 800-room Courtplace Hotel.

Larry, the executive housekeeper, had just told Shingi that a storm in the area had delayed flights out of the regional airport and that a group that had been scheduled to leave the hotel on Sunday morning was now staying until Monday morning. The result was an additional 110 stayover rooms to clean Sunday, and Larry was hurriedly attempting to add eight housekeepers to the employee schedule.

"Why can't you work on Sunday?" Larry asked. Then, before Shingi could answer, he added, "You know when we hired you, we told you that our business can be unpredictable, and that all employees' work schedules are subject to change."

"I know," replied Shingi, "and I'd work if I could, Larry, because I really need this job. However, after you posted the schedule last week and I saw I was off Sunday, I told my boss it was okay to schedule me at my other job. They always work around my schedule here, but I know I'll get fired if I don't go in, and I need that job too. I'm sorry, I just can't work Sunday."

Case Study Questions

1. Many employees in the hospitality industry hold more than one job. What is your opinion on some reasons for having a "second job" (or moonlighting)? Write a.. minimum of 50 words..