Chris Smith is a young man who has just completed college. He is facing many decisions and
Question:
Chris Smith is a young man who has just completed college. He is facing many decisions and responsibilities that require him to make sound decisions. He has become engaged and is planning to buy a house as soon as he is able to. Recently, he has been employed in the position of the Executive Assistant to the Chief Executive Officer, Pat Burns, at the Faith Community Hospital.
As he arrives to his new place of work on one Monday morning, his boss, Pat calls him for what appears to be an induction and a thorough orientation to his duties as the Executive Assistant. Throughout the interaction, Chris is able to learn some traits about his new boss. He discovers that Pat is a humorous person, is well liked by the other staff members, and is a caring leader. Pat also discloses a lot of information about the Faith Community Hospital.
The discussion revolves around many issues. But in the end, Chris realizes that he was being briefed on the current position and challenges affecting the hospital. He also realises that he is being asked to use this information to address the current problems at the hospital, to develop and evaluate solutions for the problems, and to provide recommendations to the CEO and executive management of the hospital at a staff meeting.
- Prepare to address workplace problems.
- Chris calls a meeting of selected staff to help him in his task to resolve the TWO problems identified.
Criteria | Problem 1: Reduction in weekly admission numbers | Problem 2: Theft of laundry and house-keeping items |
a. Describe who Chris will choose to be on his team (that is, their job roles at the hospital) and why he would have selected them (diverse perspectives). | ||
b. Identify a listof the hospital's policies and procedures the team would need to reference in their discussions, as well as any state or federal lawsthat may have an impact on the problem. | ||
c. Brainstorm a list of challenges about both problems,then develop five (5) questions for each problem that will help the team identify the most important issues related to the two problems. | ||
d. Conduct another brainstorming (or focus group) session to obtain responses to the questions posed in c above. Then write down in detail, the information gathered from the consultation. |