Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't...
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Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't had time to research local restaurants. Dhrish calls the concierge desk at his hotel and asks for a few recommendations. After settling on one close by, Dhrish thanks the concierge and hangs up the phone. Identify all of the relevant characteristics for this service product experience: Dhrish has flown into Chicago for work. He needs a place to eat dinner and hasn't had time to research local restaurants. Dhrish calls the concierge desk at his hotel and asks for a few recommendations. After settling on one close by, Dhrish thanks the concierge and hangs up the phone. Identify all of the relevant characteristics for this service product experience:
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Answer rating: 100% (QA)
Relevant Characteristics for this Service Product Experience 1 Intangibility The restaurant recommendations provided by the concierge are intangible a... View the full answer
Related Book For
Management Accounting
ISBN: 9780730369387
4th Edition
Authors: Leslie G. Eldenburg, Albie Brooks, Judy Oliver, Gillian Vesty, Rodney Dormer, Vijaya Murthy, Nick Pawsey
Posted Date:
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