Elyse Suarez stepped into the role of president of MedHome 2 years ago when her father...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Elyse Suarez stepped into the role of president of MedHome 2 years ago when her father Harry retired. MedHome is a supplier of med- ical equipment and supplies to care facilities and home care patients with a large warehouse, fleet of delivery vehicles, four retail locations, and approximately 180 loyal employees with very low turnover. Elyse had a degree in finance and 10 years of experi- ence with a large hospital group before joining MedHome 5 years ago. She had the company on solid financial ground when Harry retired and the leadership transition went smoothly. Her first challenge came a few months later as the employees who had been with the company since Harry started it nearly 30 years earlier started to retire. Within a year, nearly 20 percent of the managers and supervisors retired, and keeping fully staffed became a challenge. Experienced employees moved into management posi- tions, creating openings in many areas especially delivery/setup and equipment repair. Those jobs took months to fill because qual- ified applicants were hard to find. As a result of the staffing problems, the time to complete and deliver customer orders began to increase significantly, and so did customer complaints. Customer service staff reported that home care customers wondered how they could get their old delivery people to return. A common issue involved products being deliv- ered without necessary related consumable items being supplied too. These items were not specifically ordered, but previous drivers knew they were necessary and carried supplies in their vans in case they were needed. Supervisors commented that they were spending considerable amounts of time checking the work of new employees who didn't have the math skills or decision-making skills necessary for ordering and inventory. New employees weren't too happy either. Jacob Washington, the HR Director was receiving com- plaints from the new hires that the work was much more challeng- ing than they were led to believe. When Elyse met with Jacob to try to determine how to fix the problem, she asked if they needed to re-examine their recruiting methods and hiring criteria. Jacob had several ideas for expanding recruitment, but said that their hiring criteria were sound. "Right before your dad retired, I had the experienced supervisors look the job descriptions over before they retired. You know we lost a lot of experienced supervisors, and they knew this place inside and out. Jacob went on to explain that the job descriptions had been created by Harry many years ago and were reviewed regularly by supervi sors over the years. Frustrated. Elyse called a manager's meeting to address the complaints of the customers and new employees. Many agreed that the new employees weren't of the same caliber as past hires. Some managers felt the new hires would eventually get up to speed. Others said that it was a common problem everywhere and they would just have to get used to it, and one manager wanted to fire all of them and start over. Elyse directed Jacob to research ways to improve the quality of the applicant pool for future openings After the meeting, Rene, a driver supervisor stopped by Elyse's office and asked to talk. "I don't want to cause any problems. I know those guys are your dad's friends and all, but the job descriptions for my drivers aren't exactly wrong, but they aren't right either. When Elyse pressed for more information. Rene explained that the job descriptions were very vague. "They don't include any specific math ability, customer service skills or related work experience. The list of responsibilities just includes product delivery. There isn't anything in it about keeping an inventory of supplies in the van or schmoozing the customers. Further conversation revealed that the experienced drivers were making the newer drivers responsible for loading the vans in the morning and cleaning them in the evening. "They say it's because they're responsible for safety and need to review procedures, but everyone knows they just sit around and talk Elyse was left to wonder what her next move should be. Questions: 1. Evaluate MedHome's HR practices from the perspective of workforce planning and talent management. 2. Where did the job description revision process at MedHome break down? Explain whether it is necessary to start over with a complete job analysis, or if another revision of the cur- rent job description will resolve the issue. 3. How could the hiring problems have been prevented? 4. What should Elvse Suarez and Jacob Washington do to fix the problems now? Elyse Suarez stepped into the role of president of MedHome 2 years ago when her father Harry retired. MedHome is a supplier of med- ical equipment and supplies to care facilities and home care patients with a large warehouse, fleet of delivery vehicles, four retail locations, and approximately 180 loyal employees with very low turnover. Elyse had a degree in finance and 10 years of experi- ence with a large hospital group before joining MedHome 5 years ago. She had the company on solid financial ground when Harry retired and the leadership transition went smoothly. Her first challenge came a few months later as the employees who had been with the company since Harry started it nearly 30 years earlier started to retire. Within a year, nearly 20 percent of the managers and supervisors retired, and keeping fully staffed became a challenge. Experienced employees moved into management posi- tions, creating openings in many areas especially delivery/setup and equipment repair. Those jobs took months to fill because qual- ified applicants were hard to find. As a result of the staffing problems, the time to complete and deliver customer orders began to increase significantly, and so did customer complaints. Customer service staff reported that home care customers wondered how they could get their old delivery people to return. A common issue involved products being deliv- ered without necessary related consumable items being supplied too. These items were not specifically ordered, but previous drivers knew they were necessary and carried supplies in their vans in case they were needed. Supervisors commented that they were spending considerable amounts of time checking the work of new employees who didn't have the math skills or decision-making skills necessary for ordering and inventory. New employees weren't too happy either. Jacob Washington, the HR Director was receiving com- plaints from the new hires that the work was much more challeng- ing than they were led to believe. When Elyse met with Jacob to try to determine how to fix the problem, she asked if they needed to re-examine their recruiting methods and hiring criteria. Jacob had several ideas for expanding recruitment, but said that their hiring criteria were sound. "Right before your dad retired, I had the experienced supervisors look the job descriptions over before they retired. You know we lost a lot of experienced supervisors, and they knew this place inside and out. Jacob went on to explain that the job descriptions had been created by Harry many years ago and were reviewed regularly by supervi sors over the years. Frustrated. Elyse called a manager's meeting to address the complaints of the customers and new employees. Many agreed that the new employees weren't of the same caliber as past hires. Some managers felt the new hires would eventually get up to speed. Others said that it was a common problem everywhere and they would just have to get used to it, and one manager wanted to fire all of them and start over. Elyse directed Jacob to research ways to improve the quality of the applicant pool for future openings After the meeting, Rene, a driver supervisor stopped by Elyse's office and asked to talk. "I don't want to cause any problems. I know those guys are your dad's friends and all, but the job descriptions for my drivers aren't exactly wrong, but they aren't right either. When Elyse pressed for more information. Rene explained that the job descriptions were very vague. "They don't include any specific math ability, customer service skills or related work experience. The list of responsibilities just includes product delivery. There isn't anything in it about keeping an inventory of supplies in the van or schmoozing the customers. Further conversation revealed that the experienced drivers were making the newer drivers responsible for loading the vans in the morning and cleaning them in the evening. "They say it's because they're responsible for safety and need to review procedures, but everyone knows they just sit around and talk Elyse was left to wonder what her next move should be. Questions: 1. Evaluate MedHome's HR practices from the perspective of workforce planning and talent management. 2. Where did the job description revision process at MedHome break down? Explain whether it is necessary to start over with a complete job analysis, or if another revision of the cur- rent job description will resolve the issue. 3. How could the hiring problems have been prevented? 4. What should Elvse Suarez and Jacob Washington do to fix the problems now?
Expert Answer:
Answer rating: 100% (QA)
Answer 1MedHome was a medical eqipment company which delivered and supplied med... View the full answer
Related Book For
Posted Date:
Students also viewed these operating system questions
-
The Cormier Corporation sells office equipment and supplies to many organizations in the city and surrounding area on contract terms of 2/10, n/30. In the past, over 75% of the credit customers have...
-
The Cormier Corporation sells office equipment and supplies to many organizations in the city and surrounding area on contract terms of 2/10, n/30. In the past, over 75% of the credit customers have...
-
SEK Company sells office equipment and supplies to many organizations in the city and surrounding area on contract terms of 2/10, n/30. In the past, over 75% of the credit customers have taken...
-
A manufacturing company reports the following information for the month of May. Note: Assume all raw materials were used as direct materials. Activities for May Advertising expense Raw materials...
-
Should foreign governments pressure the Pushtuns to modify their criminal laws so that they are more in keeping with modern values? Why or why not? The mountainous area spanning the border between...
-
Consider a project with net benefits NBt in period t: NB0 = 30, NB1 = 15, NB2 = 25, NB3 = 3. a. Find the net present value if the discount rate is r = 6%, 8% and 10%. b. Now assume that the discount...
-
Sophia deposited \(\$ 4,000\) in an account that earns \(5.5 \%\) interest compounded yearly. After 20 years, Sophia withdrew all the money in the account to pay for her child's college. How much...
-
Prince Electronics, a manufacturer of consumer electronic goods, has five distribution centers in different regions of the country. For one of its products, a high- speed modem priced at $350 per...
-
At? year-end, Slippery Company has cash of $ 19000, current accounts receivable of $ 120000?, merchandise inventory of $26000, and prepaid expenses totaling $ 4300. Liabilities of $ 40000 must be ...
-
Calculate H for each of the following processes. In each case, restate your result as a specific enthalpy relative to a reference state. [The solutionwhich you should verifyand the restatement for...
-
Johannes Brahms is a professional musician with the Toronto Symphony Orchestra. He made TFSA contributions of $5,000 each year in 2018, 2019 and 2020. His TFSA has a current balance of $17,500...
-
Explain what arbitrageurs would do if the price of an American put on \(A B C\) stock with an exercise price of \(\$ 50\) were priced at \(\$ 9\) when the underlying futures price on \(\mathrm{ABC}\)...
-
A number of eurozone countries still have large amounts of debt. Do some research to find the size of the debt of countries in the eurozone. Why does the size of sovereign debt threaten the existence...
-
Explain what arbitrageurs would do if the price of an American call on \(\mathrm{ABC}\) stock with an exercise price of \(\$ 50\) were priced at \(\$ 9\) when the underlying price on \(\mathrm{ABC}\)...
-
Explain what arbitrageurs would do if the price of a S\&P 500 futures put with an exercise price of 2,500 ( \(\$ 250\) multiplier) were priced at 45 when the underlying futures price was trading at...
-
Research digital twins and provide two examples. How can the digital twin virtual world help goods or services in the real world ? Explain.
-
Howard Chen began college last year and is in the process of applying again for financial aid for his third year of college. Howard received some distributions from various sources to pay for his...
-
Listed below are common types of current liabilities, contingencies, and commitments: a. Accounts payable b. Bank loans and commercial paper c. Notes payable d. Dividends payable e. Sales and excise...
-
Require that you convert the given pressure from gage to absolute pressure or from absolute to gage pressure as indicated. The value of the atmospheric pressure is given. Given Pressure P atm Express...
-
Use Fig. 4.47. The surface is 2.00 m long. Water 1.85 m 0.75-m radius
-
The specific gravity of benzene is 0.876. Calculate its specific weight and its density in U.S. Customary System units.
-
As budget director for a small state, you must raise $350 million for emergency repairs to the states bridges. You have several ways to fund the project. Your options include: place a sales tax of 5...
-
Eric is single; he has no children or other dependents; and he is not claimed as a dependent on anyone elses tax return. He has only one job, as a manager at the local supermarket, and he earns...
-
Briefly describe situations in which it would be advantageous to use Form 1040A instead of Form 1040EZ. When would you use Form 1040EZ?
Study smarter with the SolutionInn App