EVENT 1: "The vacant project manager's position has not been filled." EVENT 2: "A credit card transaction for a friend has been denied". QUESTION 1: Conduct a root cause identification and analysis for each both events, i.e., provide the appropriate "why" questions. Provide four (4) "why" questions for both events. QUESTION 2: Provide the corresponding observation for each of the four (4) "why" questions from the root cause analysis above, for both events.