From the four forms of costs of communication known as: Wasted time, Wasted efforts, Lost Goodwill, and

Fantastic news! We've Found the answer you've been seeking!

Question:

From the four forms of costs of communication known as: Wasted time, Wasted efforts, Lost Goodwill, and Legal problems. Match the following situations with the correct cost of communication.

1) Olivia's supervisor asks her to draft a message to inform employees of an upcoming change to their health insurance plan. Olivia does so, but doesn't include the specific changes that will occur nor when the changes will take effect. In addition, there are several typos and missing capitals. It will need to be heavily revised before it is ready to send.

2) An organization's CEO is working to increase employee morale by hosting informal get-togethers like a summer picnic. In a message to employees, the CEO encourages everyone to bring their wives and families.

3) A storm blew a tree down, which landed on a house and poked several large holes in the roof. The subsequent water damage was significant and required new drywall both upstairs and downstairs. Sandy was hired to repaint the downstairs rooms the same colors as beforegrey for the ceiling and rustic orange for the wallsand repaint the upstairs room in the same grey as the downstairs ceilings. The customer described the paint as "the same grey ordered with the rustic orange." The paint arrived, one gallon orange and three gallons grey, but after painting the first ceiling and walls, Sandy noticed the "grey" was more blue than the original grey. Sandy talked to the customer and learned that the customer had actually purchased two grey colors from the same store and the last time they had purchased paint, they had purchased the orange for some touch-ups downstairs and a new, more bluish grey for the upstairs rooms. Sandy had to buy more paint and repaint an entire room.

4) The business manager of a bottling facility requests a report on the mechanical problems happening on the production line so they can address the problem. The produced report is overly technical, full of jargon, and doesn't put the mechanical issues in context, so the business manager has to show it to several company engineers and ask them to read it and explain what the report means.

5) A physician is trying to get a couple of reluctant patients to come in for their annual exams. The physician writes a brief email that starts, "I realize that you're not likely interested in hearing from me..."

6) Jack and Charlie started working at the same company quite some time ago and have become really good friends. They regularly email each other as part of their job responsibilities, but those emails sometimes include words and lines that bad-mouth co-workers and the organization itself.

7) Matthias is a professor teaching a class fully online. He is frustrated that his students do not seem to be watching or studying the course videos, preferring to email him questions. He posts an announcement explaining how much of his time it takes to answer all their questions individually, that he's already recorded videos, and that he's frustrated the students are not doing what he would if he was a student.

8) Oscar has just graduated from college with a dual degree in finance and communication. Whenever he sends emails to colleagues, he uses words and phrases like "herein" and "expedite" and "with which" to sound more professional.

9) Shortly after Grace started working as a cashier at the local grocery store, her supervisor sent her a text message complimenting her style and asking her out on a date.

10) An organization's CEO is working to increase employee morale by hosting informal get-togethers like a summer picnic. In a message to employees, the CEO encourages everyone to bring their wives and families.

11) An elementary school sends a message to parents about an upcoming school board meeting on Zoom during which the proposed changes to its clothing policy will be discussed. The message includes the day and time but not the meeting's URL, so parents start calling the school.