Provide a fishbone diagram for quality problems for the bed and breakfast inn. Analyze quality with the
Question:
Provide a fishbone diagram for "quality problems" for the bed and breakfast inn. Analyze quality with the 4 Ms: materials, manpower, methods, machines.
1.Customer refunds because of unsatisfactory conditions
2.Re-cleaning rooms and facilities
3.Hiring employees with good references
4.Opportunity cost of lost revenue resulting from unhappy customers
5.Training of owners and employees
6.Responding to complaints about rooms and food
7.Good security
8.Failure to bill on a timely basis
9.Good reservation system
10.Re-inspection
11.Purchasing quality furniture
12.Restocking rooms with linens, glasses, etc.
13.Verifying accuracy of reservation and registration procedures
14.Inspecting rooms, facilities, building and grounds regularly
15.Responding to complaints about reservations
16.Emergency cleaning of rooms when not ready on time
17.Observing activities of employees
18.Testing furniture and fixtures
19.Taste testing food
Out-of-stock supplies
Business Statistics For Contemporary Decision Making
ISBN: 978-1118749647
8th edition
Authors: Black Ken