Scenario Jonathan is a sales manager and he has to supervise 20 people. Yesterday, he was informed that Suzy (one of his salespersons) had a fight with a client. When he was asked by his boss to make a decision about this case, he replied: "I need some time; please let me find out what actually happened first. I promise I will let you know about my decision, once I find out the cause of the problem". Task What was the problem in this scenario? Try to think of 2 possible reasons that could have caused this problem to happen and briefly explain each cause. Submission TIPS

• Submit your assignment as ONE[1] continuous essay with organised paragraphs as follow:
  • 1st paragraph: Introduction
  • 2nd paragraph: 1st main reason and Suggestions
  • 3rd paragraph: 2nd main reason and Suggestions
  • 4th paragraph: Conclusion