MCQ 1.1. Tim Hortons in the UAE has realized that there are several ways to minimize...
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MCQ 1.1. Tim Hortons in the UAE has realized that there are several ways to minimize the impact of process variation on the quality of service delivery. Which one of the following is considered as the best technique in fixing this variation in the service delivery for the above scenario? Select one: O Benchmarking with the competitors on price reduction O Standardizing the service procedures and work instructions O Conducting market research on customer requirements and expectations O Focusing on TQM programs for staff training MCQ 1.1. Tim Hortons in the UAE has realized that there are several ways to minimize the impact of process variation on the quality of service delivery. Which one of the following is considered as the best technique in fixing this variation in the service delivery for the above scenario? Select one: O Benchmarking with the competitors on price reduction O Standardizing the service procedures and work instructions O Conducting market research on customer requirements and expectations O Focusing on TQM programs for staff training
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Answer Standardizing the service procedures and work Instructions Every task has rules and pr... View the full answer
Related Book For
Introduction to Operations Research
ISBN: 978-1259162985
10th edition
Authors: Frederick S. Hillier, Gerald J. Lieberman
Posted Date:
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