Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises A Responsiveness B Credibility C Competence D Reliability ...

AnswerReliability 10 key determinants of service quality as ...

Which of the following determinants of service quality means the firm performs the service right the first

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Which of the following determinants of service quality means the firm performs the service right the first time and that the firm honors its promises?
A. Responsiveness
B. Credibility
C. Competence
D. Reliability

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Strategic Management and Competitive Advantage Concepts and Cases

ISBN: 978-0133127409

5th edition

Authors: Jay B. Barney, William Hesterly

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Posted Date: Jun 18, 2022 02:11 AM

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Which of the following determinants of service quality means the firm performs the service right the first

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Strategic Management and Competitive Advantage Concepts and Cases

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