You were recently hired as a Dining Room Manager for a new fine dining restaurant that is
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Question:
You were recently hired as a Dining Room Manager for a new fine dining restaurant that is expected to be opened in two months. This restaurant will only be opened for dinner from 6pm-11pm. It will seat 40 guests. Your restaurant theme will be fine dining/French service. The owners of the restaurant trust that with your years of experience in Dining Room Management you will be the best person to help them develop a training manual for your front of the house (FOH) staff as well as staffing guidelines. To assist you with this assignment you must consider the following:
- How many employees will you hire for this establishment? Make sure to discuss how many full time and/or part time employees you will have to successfully run this restaurant?
- Draw and label an organizational chart that shows the chain of command within your dining room, including job titles.
- What uniform suggestions can you give to the owners for your staff and why you chose this option? Please refer to the theme of the restaurant and include images.
- Identify the various sanitation practices your staff will be required to carry out daily.
- Discuss why is it important to have good sanitation practices in a restaurant operation
- Explain how you would train your employees in maintaining guest satisfaction?
- Discuss four (4) essential traits you think your servers should have to be successful in your dining room?
- How would you ensure that your servers are familiar with the menu of this new establishment?
- Discuss (4) four training topics that you would cover in your server training session?
- Discuss the policy you would implement to solve unsatisfied guests.
- As a restaurant manager, how important is it for you to understand the details of dining room operation and the importance of having exceptional servers in your restaurant?
- What technology would you recommend for the owner to use in your dining room and for reservation purposes and why? You must compare your chosen technology with another system.
- Develop a reservation policy you would implement to eliminate No-shows or loss of revenue.
- What policies would you implement for groups and special events?
Related Book For
Financial Analysis with Microsoft Excel
ISBN: 978-1285432274
7th edition
Authors: Timothy R. Mayes, Todd M. Shank
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