Which of the gaps in Figure 3- 1 do you think represents the major problem for most
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Which of the gaps in Figure 3- 1 do you think represents the major problem for most firms? How can a company attempt to eliminate the knowledge gap? The communications gap?
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Figure 31 typically refers to the model of Gaps Model of Service Quality proposed by A Parasuraman Valarie Zeithaml and Leonard Berry in their seminal research on service quality This model identifies ...View the full answer
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Related Book For 
Supply Chain Logistics Management
ISBN: 9780072351002
1st Edition
Authors: Donald Bowersox, David Closs, M. Bixby Cooper
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