One experienced entrepreneur says that when a company provides great service, its reputation benefits from a stronger

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One experienced entrepreneur says that when a company provides great service, its reputation benefits from a stronger emotional connection with its customers, as well as from increased confidence that it will stand behind its products. Explain why you agree or disagree with this statement.

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Essentials of Entrepreneurship and Small Business Management

ISBN: 978-0134741086

9th edition

Authors: Norman M. Scarborough, Jeffrey R. Cornwall

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