Visit the facilities of two competing service firms in the same industry (e.g., banks, restaurants, or gas
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Visit the facilities of two competing service firms in the same industry (e.g., banks, restaurants, or gas stations) that you believe have different approaches to service. Compare and contrast their approaches using suitable frameworks from this chapter.
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To start first identify two firms in the same industry that you believe have different service approaches For example lets take two restaurants Restau...View the full answer
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