Since service defections are analogous to defects in products, could they be controlled with control charts in
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Since service defections are analogous to defects in products, could they be controlled with control charts in the same way? Would they use charts based on inspection of variables or attributes? Give an example(s).
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Yes service defections or failures are indeed analogous to defects in products and they could be controlled using control charts in a similar way Cont...View the full answer
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Related Book For
Operations And Supply Chain Management For MBAs
ISBN: 9781119355328
6th Edition
Authors: Jack R. Meredith, Scott M. Shafer
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