Analyze a conflict from your own organizational experience to identify which of Thomas approaches, identified in Illustration
Question:
Analyze a conflict from your own organizational experience to identify which of Thomas’ approaches, identified in Illustration 5.9 , was used?
If the conflict is still happening, which of Thomas’ approaches do you think is best suited to resolving it?
Transcribed Image Text:
Illustration 5.9 Conflict resolution and situational appropriateness Competing 1 When quick, decisive action is vital - such as in emergencies. 2 On important issues where unpopular actions need implementing - for example, cost cutting or to restore discipline. 3 On issues vital to company welfare when you think you are right. 4 Against people who take advantage of non- competitive behaviour. Collaborating 1 To find an integrative solution when both sets of concerns are too important to be compromised. 2 When your objective is to learn-for example, about complex situations. 3 To merge insights from people with different perspectives. 4 To gain commitment by incorporating concems into a consensus. 5 To work through feelings that have interfered with a relationship. Compromising 1 When goals are important, but the effort that would go with confrontational approaches is not worth making. 2 When opponents with equal power are committed to mutually exclusive goals. 3 To achieve temporary settlements of complex issues. 4 To arrive at expedient solutions to complex issues. 5 As a back-up when collaboration or competition is unsuccessful. Avoiding 1 When an issue is trivial, or more important issues are pressing. 2 When you perceive no chance of satisfying your concerns. 3 When potential disruption outweighs the benefits of resolution. 4 To let people cool down and regain perspective. 5 When gathering information is more important than finding a quick fix. 6 When others can resolve the conflict more effectively. 7 When issues seem tangential or symptomatic of other issues. Accommodating 1 When you find you are wrong- to allow a better position to be heard, to leam and to show your reasonableness. 2 When issues are more important to others than to yourself - to satisfy others and maintain cooperation. 3 To build social credits for later issues. 4 To minimize loss when you are outmatched and losing. 5 When harmony and stability are especially important. 6 To allow subordinates to develop by learning from their mistakes. Source: Thomas, KW. (1977). Toward multi-dimensional values in teaching: the example of conflict behaviors, Academy of Management Review, 12, p. 487.
Fantastic news! We've Found the answer you've been seeking!
Step by Step Answer:
Answer rating: 0% (3 reviews)
Considering the ongoing nature of the conflict a collaborative approach as outlined in Thomas confli...View the full answer
Answered By
Ajay Negi
Hi, I've completed my degree in engineering (Information Technology) from an NIT. Currently working as a software engineer. Wish to impart quality education to the future generation.
5.00+
2+ Reviews
10+ Question Solved
Related Book For
Organizational Change
ISBN: 9781292243436
6th Edition
Authors: Barbara Senior, Stephen Swailes, Colin Carnall
Question Posted:
Students also viewed these Business questions
-
Planning is one of the most important management functions in any business. A front office managers first step in planning should involve determine the departments goals. Planning also includes...
-
THIRD AVENUE SOFTWARE HEALTH-CARE APP PROJECT This case is new for the ninth edition of Information Technology Project Management . The case provides an opportunity to apply agile and Scrum...
-
Case Study: Quick Fix Dental Practice Technology requirements Application must be built using Visual Studio 2019 or Visual Studio 2017, professional or enterprise. The community edition is not...
-
A health care facility in a metropolitan area is interested in the efficiency of its laboratory turnaround time. Based on data collected over last year, the mean turn around time was found to be 55...
-
Can Brooks pierce the corporate veil? Is Becker personally liable for the debts of the corporation?
-
What determines the real exchange rate and the nominal exchange rate in the long run?
-
When special journals are used, where are cash payments by check recorded?
-
Goods Company is a major manufacturer of foodstuffs. The companys products are sold in grocery and convenience stores throughout the United States. Goods name is well known and respected because its...
-
Alice and Luisa run on circular track every morning. The time difference between when they finish one lap is 2 t= === V1 -- 2 V2 where v and v are their speeds. Factored, the right side of this...
-
The following factors contribute to power or powerlessness. For your own job, or one you know well, consider each factor and tick the appropriate column. Consider the overall picture obtained of the...
-
Read the following scenario. Raheel and Veronica both worked at the same level in the sales department of Keen Machine, a large importer of motorcycles that held the sole rights to sell one of the...
-
List the types of information the auditor should obtain or review as a part of understanding the industry and external environment. Provide one specific example of how the information will be useful...
-
In Oldfield v. Transamerica Life Insurance Co. of Canada, [2002] 1 S.C.R. 742, 2002 SCC 22, the Supreme Court of Canada explained the distinction between illegal contracts and contracts that are...
-
"Quality management has traditionally been seen as being the least important of the classical project management success/failure criteria comprising time, cost and quality. However, until relatively...
-
Lima MacDonald just turned 3 0 years old. She is currently single. Lima has gross wages of $ 9 5 , 0 0 0 ( before deferrals ) and has had $ 1 4 , 0 0 0 withheld for federal income tax. Given the...
-
1. What are some factors that affect capital structure decisions made by management? What are the arguments in support of using debt as part of the capital structure? 2. Does capital structure...
-
During June, 2022, Ms. Janet Houston sells capital property with an ACB of $112,500, for $172,300. She receives a down payment of $33,000 in cash, with the balance only due at the end of the...
-
Indicate which of the CoBIT information criteria are violated in each of the following independent scenarios. Justify your choices. a. Financial statements for the year ended December 31, 2011, are...
-
In Problems 1522, find the principal needed now to get each amount; that is, find the present value. To get $750 after 2 years at 2.5% compounded quarterly.
-
Take each example you thought of in Activity 2.4 and make a judgement as to whether your example is, overall, a hard or soft problem/change situation. Did the activity confirm or refute your...
-
Obtain an official organization chart for an organization that you know well. To what extent would you regard the organizations structure as indicative of a bureaucratic structure and indicative of...
-
Consider the following statement: Starting from scratch underplays the fact that significant redesign has to be planned and implemented in a real-life context that wont go away. Hospitals...
-
Why are revenue and expense accounts called temporary? Are there other temporary accounts
-
1.Kathy Morris owns a small decorating business called Premium Decorating. A partiallycompleted worksheet for Premium Decorating and additional information follow directly.Additional Information1....
-
If compliance with the continuing education requirement is by self-attestation, proof of participation in required continuing education is the responsibility of the licensee. To ensure that proof of...
Study smarter with the SolutionInn App