Identify Outage Impacts and Estimated Downtime This section identifies and characterizes the types of impact categories that a system disruption is likely to create in addition to those identified by the FIPS 199 impact level, as well as the estimated downtime that the organization can tolerate for a given process. Impact categories should be created and values assigned to these categories in order to measure the level or type of impact a disruption may cause. An example of cost as an impact category is provided. Organizations could consider other categories like harm to individuals and ability to perform mission. The template should be revised to reflect what is appropriate for the organization. Outage Impacts Impact categories and values should be created in order to characterize levels of severity to the organization that would result for that particular impact category if the mission/business process could not be performed. These impact categories and values are samples and should be revised to reflect what is appropriate for the organization.  The following impact categories represent important areas for consideration in the event of a disruption or impact. Impact category: {insert category name} Impact values for assessing category impact:  Severe = {insert value}  Moderate = {insert value}  Minimal = {insert value} 

The table below summarizes the impact on each mission/business process if Coastal Veterinary Clinic were unavailable, based on the following criteria:

Mission/Business Process	Impact Category
{insert}	{insert}	{insert}	{insert}	Impact
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You have been hired by Coastal Veterinary Clinic - a small veterinary practice - to help them prepare disaster recovery and business continuity documents. Some facts about the clinic include: The practice has a small LAN with an on-site server, four computers and Internet access. The server supports the client database as well as the veterinary practice management software. Personnel include two veterinarians, 6 veterinarian technicians and two office staff. IT support for the LAN and computers are outsourced to a local solution services company and they have a service level agreement in place for a 4-hour response time in the event of a computer malfunction. This clinic provides services for dogs and cats only. These services include office visits, surgery, hospitalization, and boarding. The clinic is in a geographical region that is regularly threatened by hurricanes. The one-story building is constructed of cement block. It has hurricane-resistant windows and meets all hurricane-related building codes.

The clinic accepts animals for boarding when a hurricane threatens, as public shelters for residents do not allow animals.