Mrs Page had just completed a series of dental appointments. Typically Mrs Page is a positive and very complimentary of the dental healthcare team. However, today you notice that she is very quiet and not positive. As she leaves your desk, she turns and begins to tell you how upset she is with how she has been treated today. How will you react? What are you going to do What clues did you have that something was wrong? How could you have avoided the \"meltdown\"?