Question 2: The local Department of Motor Vehicles issues new licenses and renews licenses. (See the...

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Question 2: The local Department of Motor Vehicles issues new licenses and renews licenses. (See the diagram below.) The office receives 110 customers per hour. All customers see a receptionist first. The receptionist directs them in one of three directions: 75% go directly to issue license (staffed by 9 workers) where a new photo and license are done, 15% are required to take an eye test (staffed by one worker), and 10% must first take a multiple-choice electronic written test (on one of three computers). Only 85% of people pass the eye test and the remaining 15% exit. The customers who pass the eye test proceed to the written test where 10% of the people fail it, while 90% pass the test and proceed to issue license. 75% 15% 15% Reception Eye Test Exit Issue License Exit 85% 10% Written 90% Te st Exit 10% Workers Activity time per worker (in min) Reception 1 0.4 Eye Test 1 5.0 Written Test 3 15.0 Issue License 9 6.0 a) What is the bottleneck? b) What is the implied utilization of each resource? Question 2: The local Department of Motor Vehicles issues new licenses and renews licenses. (See the diagram below.) The office receives 110 customers per hour. All customers see a receptionist first. The receptionist directs them in one of three directions: 75% go directly to issue license (staffed by 9 workers) where a new photo and license are done, 15% are required to take an eye test (staffed by one worker), and 10% must first take a multiple-choice electronic written test (on one of three computers). Only 85% of people pass the eye test and the remaining 15% exit. The customers who pass the eye test proceed to the written test where 10% of the people fail it, while 90% pass the test and proceed to issue license. 75% 15% 15% Reception Eye Test Exit Issue License Exit 85% 10% Written 90% Te st Exit 10% Workers Activity time per worker (in min) Reception 1 0.4 Eye Test 1 5.0 Written Test 3 15.0 Issue License 9 6.0 a) What is the bottleneck? b) What is the implied utilization of each resource?