Select any multinational company specializing in products/services and explain the following based on CRM and Business Strategy:

Part A

1. Explain the CRM systems that exist

2. Explain the contact centre

3. Explain the internet and websites

4. Explain data warehouse and a datamart

5. Explain campaign management systems

6. Explain content management systems

Part B

1. How Company selects a CRM architecture and package, and implement