Consider a situation in which you received poor customer service in a retail store or from a
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Consider a situation in which you received poor customer service in a retail store or from a service provider. Did you make the store’s management aware of your experience? To whom did you relay this experience to? Have you returned to this retailer or provider? For each of these questions, explain your reasons.
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The concept of service recovery and emphasize the importance of the retailer focusing ...View the full answer
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Related Book For
Retailing Management
ISBN: 978-1259573088
10th edition
Authors: Michael Levy, Barton Weitz, Dhruv Grewal
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