1. Consider each of the links of the performance management process as shown in Figure 2.1:
a. Prerequisites ( performance planning
b. Performance planning ( performance execution
c. Performance execution ( performance assessment
d. Performance assessment ( performance review
e. Performance review ( performance renewal and recontracting
f. Performance renewal and recontracting ( prerequisites
Discuss whether each of the links is present, and in what form, in the performance management system described.
2. Given your answers to question 1, what can be done to fix each of the disrupted links in the process?
Omega, Inc., is a small manufacturing company whose sales success or failure rests in the hands of sales representatives employed by franchised dealers operating independently. Omega faces a challenging situation because it does not have control over the people working for the independent dealerships. It is the performance of these individuals that dictates Omega's sales success.