1. Critique Briggs’s management of the first meeting. What, if anything, should she have done differently?
2. What barriers is she likely to encounter in completing this project?
3. What can she do to overcome these barriers?
4. What should she do between now and the next meeting?

Amber Briggs looked nervously at her watch as she sat at the front of a large table in the cafeteria at Kerzner Office Equipment. It was now 10 minutes after 3:00 and only 10 of the 14 members had arrived for the first meeting of the Kerzner anniversary task force. Just then two more members hurriedly sat down and mumbled apologies for being late. Briggs cleared her throat and started the meeting.