1. Do you think Hank is justified in his concerns after hearing the professor? What role can experience play in managing people?
2. What is the purpose of conceptual frameworks such as those presented in this chapter?  How would you weigh the relative value of studying theories and research findings versus “school of hard knocks” experience for the effective management of people?

3. Using the conceptual framework presented in the chapter, how would you explain to Hank that this could help him better manage people in his organization?