1. Each of these systems needed significant investment in resources and capital. What do you believe was the rationale to justify the costs of these systems? What types of quantitative savings can be documented to support this rationale?

2. It is rather simplistic to conceive the benefits to automating business operations. What would be the subjective factors and risks associated with these initiatives?

3. The competitive pressures have become more prominent. How would initiatives such as those implemented by Medco and Staples change the competitive environment in their respective industries?