1. Explain how Art Friedman used the performance formula and each of the four content motivational theories.
2. Which of the three process motivation theories and types of reinforcement is the most relevant to the case?
3. Could Friedman’s technique work in all organizations? Explain your answer.
4. What does this case have to do with entrepreneurship?
5. When Friedman made the decision to change how his company was run, what was the classification of the problem?
6. What is the role of delegation and authority in this case?
7. What type of change did Friedman make?
8. How would the changes affect the human resources process at Friedman’s?