1. How would you describe the attitudes and emotions of the typical QuikTrip employee? How do these attitudes and emotions influence the employees’ work behaviors?
2. How would you describe the attitudes of Chester Cadieux regarding QuikTrip’s employees? What implications do Cadieux’s attitudes have for how he manages the company and leads the employees?
3. How might the employees’ attitudes and emotions influence how they deal with customers from an ethical perspective?
4. In reference to the question at the end of the case: What useful lessons can other companies learn from QuikTrip’s recipe for success? Explain your answer.