1. Is it really possible for Zappos to ask questions in an interview that measure a person’s values? Explain. If not, how might a company be able to do that?
2. Are there issues that might arise with the fact that Zappos doesn’t provide formal feedback on actual job-related task performance? What are they?
3. Over time, what signs might Zappos see from an employee who fits the culture? What about an employee who doesn’t?