1. Use CRAFT logic to develop a layout that will maximize customer time in the store. 2....

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1. Use CRAFT logic to develop a layout that will maximize customer time in the store.
2. What percentage increase in customer time spent in the store is achieved by the proposed layout?
3. What other consumer behavior concepts should be considered in the relative location of departments?
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Service Management Operations Strategy Information Technology

ISBN: 517

8th Edition

Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi

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