1. What are the consequences of having an outdated contact center? 2. How should executives decide on...
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1. What are the consequences of having an outdated contact center?
2. How should executives decide on when to outsource a contact center? Which outsourced contact center solution should they choose?
3. What problems do some of the technological advances exhibited by Fonolo’s,Radish’s and Virtual Hold’s new call center solutions solve?
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1 Customers will not gain the information or resolutions in a timely and accurate manner That sounds like the easy answer When an issue occurs the foc...View the full answer
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Ali Khawaja
my expertise are as follows: financial accounting : - journal entries - financial statements including balance sheet, profit & loss account, cash flow statement & statement of changes in equity -consolidated statement of financial position. -ratio analysis -depreciation methods -accounting concepts -understanding and application of all international financial reporting standards (ifrs) -international accounting standards (ias) -etc business analysis : -business strategy -strategic choices -business processes -e-business -e-marketing -project management -finance -hrm financial management : -project appraisal -capital budgeting -net present value (npv) -internal rate of return (irr) -net present value(npv) -payback period -strategic position -strategic choices -information technology -project management -finance -human resource management auditing: -internal audit -external audit -substantive procedures -analytic procedures -designing and assessment of internal controls -developing the flow charts & data flow diagrams -audit reports -engagement letter -materiality economics: -micro -macro -game theory -econometric -mathematical application in economics -empirical macroeconomics -international trade -international political economy -monetary theory and policy -public economics ,business law, and all regarding commerce
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