1. What do you think of this? Do you agree that e-mail can be unproductive in the workplace?
2. Were you surprised at the volume of e-mail an average employee receives daily? What are the challenges of dealing with this volume of e-mail? How much e-mail would you say you receive daily? Has your volume of e-mail increased? Have your had to change your e-mail habits?
3. What do you think of the e-mail "replacement" some businesses are using- more of a social media tool? In what ways might it be better? Worse?
4. What implications can you see for managers and communication from this story?