1. What is the connection between great work environment and organizational behavior at Zingerman’s?
2. Why is there a high premium placed on staff education and on customer education at Zingerman’s?
3. Why does Zingerman’s seek to recruit emotionally intelligent people?

The people who create the delightful Zingerman’s Experience in Ann Arbor, Michigan for their customers’ dining pleasure are on a mission: To make customers’ lives more enjoyable with remarkably flavored food, great service, great finances, and a great work environment. The masterful mixing, stirring, and blending of the talents, skills, passion, and behavior of 400 people (closer to 1,000 people during the peak holiday season) has created the legendary Zingerman’s Community of Businesses, named “The Coolest Small Business in America” by Inc. Magazine.