1 What is the evidence to support the claim that this change was a success? 2 Identify...
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2 Identify the steps the firm took in this project. How did this contribute to the success?
3 Why would the removal of the supporting resource cause the method to be used in subsequent projects?
Balfour Beatty is a large PLC within the construction sector. The case is divided into two parts – the overview and a more detailed consideration. The involvement with the TOC approach starts in 1995 as part of the efforts of their Business Improvement Team. The case charts their experience of the method through to how it is being used today.
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1 This was a success because the projects were delivered on time or early whereas previously this ha...View the full answer
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