1. What social and cultural barriers may have made it difficult for the doctors to communicate with...

Question:

1. What social and cultural barriers may have made it difficult for the doctors to communicate with Jessica's family? What might have the doctors done to increase the chances that Jessica's family understood the true nature of the problems in this terrible circumstance?
2. How would you organize the complex set of steps required in this transplant process to ensure that misunderstandings do not occur in hand-offs between professionals?
3. If you were the Duke Medical Center CEO, what general communication strategy would you put in place to manage the in this case? In particular, how would your messages to each group differ from the others?
Stakeholders
A person, group or organization that has interest or concern in an organization. Stakeholders can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees,...