1. What symptom(s) in this case suggest that something has gone wrong? 2. What are the main...
Question:
2. What are the main causes of these symptoms?
(a) Jobs Have Low Motivational Potential
(b) Poor Alignment of Money and Rewards
(c) Continuance Commitment from Golden Handcuffs
(d) Exit-Voice-Loyalty-Neglect (EVLN)
3. What actions should YakkaTech executives take to correct these problems?
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1 This case identifies several symptoms including poorer customer service employee indifference to client problems slow response lack of staff knowledge about each client high staff turnover prior to ...View the full answer
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Related Book For 
Canadian Organizational Behaviour
ISBN: 978-0070401877
8th Canadian Edition
Authors: Steven Lattimore McShane, Sandra Steen
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