1. What trade- offs are involved in deciding on whether to offer a product or service guarantee?...

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1. What trade- offs are involved in deciding on whether to offer a product or service guarantee? 

2. Who needs to be involved in setting priorities for quality improvement? 

3. Name several ways that technology has had an impact on quality.

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Operations Management

ISBN: 978-0078024108

12th edition

Authors: William J Stevenson

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