1. Which historical management theory gives the best justification for implementing peer review systems? Which theory would not support peer reviews?
2. Do you implement a peer review process in the convenience store scenario? Explain your decision.
3. Regardless of your decision from question 2, as a team draw up guidelines for a peer review process. What would you need to consider if you were to create a review panel? For example, do you need to set restrictions on the ratio of employees to managers on the panel (will there even be managers on the panel?). How many years of service should an employee have to participate? Should the panel include a mix of employees from different departments?
4. Now, following the guidelines you established in question 3, imagine that your team is the review panel for the convenience store clerk who foiled a robbery. Discuss the situation and come to a decision regarding the outcome. Do you fire the employee, warn the employee, or commend his actions?

Your troubles began when the teenage clerk at one of your convenience stores wrestled a gun away from a would-be robber. On hearing the story, your friends said, “How brave!” and “Did you give him an award?” but you and the other managers in the company all had a very different reaction. You know you will have to fire the employee for violating a long-standing and well-known company policy against heroism. Convenience store robberies are a common occurrence, and if your (mostly young) workers, manning dozens of stores, begin to attempt behind-the-counter vigilantism, you will have a serious problem on your hands.