Question: 1. Why are metrics important, and how they can contribute to improved performance and profitability? 2. Analyze the metrics that are currently being used for

1. Why are metrics important, and how they can contribute to improved performance and profitability?
2. Analyze the metrics that are currently being used for Scotiabank's balanced scorecard. What recommendations would you make?
3. How can Scotiabank maintain confidentiality while making data available to different departments?

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