1. You have been called in to assist Mr. Jackson in analyzing the data he collected. Using...

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1. You have been called in to assist Mr. Jackson in analyzing the data he collected. Using basic statistical analysis tools, what can you tell him about the wait times?
2. How should Mr. Jackson respond to Ms. Sutherland at their next meeting? What should he tell her, and what steps might you suggest he do next?
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OM operations management

ISBN: 978-1285451374

5th edition

Authors: David Alan Collier, James R. Evans

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