1. Prepare an X-chart and R-chart for complaints, and plot the average complaints per building for each...
Question:
1. Prepare an X̅-chart and R-chart for complaints, and plot the average complaints per building for each crew during the 9-month period. Do the same for the performance ratings. What does this analysis reveal about the service quality of CSI’s crews?
2. Discuss possible ways to improve service quality.
3. Describe some potential strategies for reducing CSI's staffing problems.
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1 X chart and Rchart for complaints Table 1 Analysis of Complaints For a sample size of 10 buildings the following Xchart control limits for complaints are determined The following R chart control lim...View the full answer
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Related Book For 
Service Management Operations Strategy Information Technology
ISBN: 517
8th Edition
Authors: James Fitzsimmons, Mona Fitzsimmons, Sanjeev Bordoloi
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