a. Explain how the performance measurement system can affect an entity's success.
b. For each of the identified factors - customer satisfaction, product quality and product innovation
- outline some non-financial performance indicators that could help focus work effort at the agricultural company.
c. You explain to management that a focus on operational issues relating to customer satisfaction, product quality and product innovation should help improve profit in the longer term. What other success factor should be included in the entity's mission and performance measurement system?