A list of activities that generate quality costs is provided below. For each activity, indicate whether it relates to a prevention activity (P), appraisal activity (A), internal failure activity (I), or external failure activity (E).
a. Inspecting raw materials
b. Training workers in quality techniques
c. Collecting data on a manufacturing process
d. Overtime labor to rework products
e. Cost of additional materials to rework a product
f. Inspecting finished goods inventory
g. Scrapping defective goods
h. Lost sales due to customer dissatisfaction